What to look for in IT Support

What to look for in IT Support

What to look for in IT Support

Nearly all small businesses today have a need for IT support. Whether your business is a one man operation or you employee hundreds, chances are someone in your company is managing your technology needs. A business’s IT needs to be a tool, not a constant worry. The question becomes, does that individual have the needed expertise and resources to keep your IT up and going? Let’s take a look at some of the important areas you need to have covered to keep your IT working for you!

Network Documentation: You must know what tools you have to work with, as well as what kind of shape they are in. It is important that you have an accurate inventory of servers, workstations, peripherals, and software being used. You will also need documentation of the way these items are being used as well as the settings on each one.

Response Time: When you need help, how quickly can you get help? This can be one of the most important factors when considering IT support. Whether it is how quickly you can get a call back, or in an emergency, how quick can you have someone on site, response time is a major factor when choosing an IT support partner.

Other important factors include: Email hosting, Anti-Spam, Email Archiving, Off Site Backup, Web Filtering, Vendor Management, Patch Management, and accurate reporting. Proper set up and maintenance of these items will keep your business up and going.

The IT professionals at ICS provide all these services and more with their I-Support program. This is an ongoing IT management program with a fixed monthly fee that will allow you to easily budget for your business’s IT needs, all the while allowing you to focus on your business and leaving your technology to be the tools they were intended to be. Contact ICS today to discuss their I-Support program and see how it can improve the efficiency of your business.